Refund Policy

Effective Date: 03/24/2026

1. Overview

Val Studio LLC operates an online store offering premium womenswear, including dresses, matching sets, and other curated wardrobe pieces. This Refund Policy explains how return and refund requests are handled for purchases made through our website.

We aim to provide a clear and trustworthy shopping experience. If there is an issue with an order, customers may contact us at support@valstudiollc.com for assistance. All requests are reviewed in a reasonable and professional manner based on the nature of the order and the condition of the item.

2. Return Eligibility

Customers may request a return for eligible physical products purchased through our website. To be considered for return, an item should be unused, unworn, unwashed, and returned in its original condition, with any original tags and packaging still attached or included where applicable.

Return eligibility depends on the nature of the item purchased and the condition in which it is received by us. Items that show signs of wear, use, alteration, damage caused after delivery, or missing original components may not qualify for a refund.

3. Non-Returnable Items

Certain items may not be eligible for return or refund. This may include products marked as final sale, clearance items, personalized items, intimate apparel if offered, or any item that cannot reasonably be accepted back for hygiene or product integrity reasons.

If a product is non-returnable, that limitation should be stated on the product page, at checkout, or otherwise communicated at the time of purchase. If there is any uncertainty regarding eligibility, customers should contact us before submitting a return request.

4. Return Request Process

To request a return, customers should contact support@valstudiollc.com and provide sufficient information for the order to be identified, such as the customer name, order number, and a brief explanation of the request.

Once a request is received, we may provide further instructions regarding the next steps. Return requests may be reviewed on a case-by-case basis. A return should not be sent back without prior confirmation and instructions from our team.

5. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or materially different from what was ordered, the customer should contact us as soon as reasonably possible after delivery. When contacting us, the customer should include the order details and a clear description of the issue. Supporting photos may be requested in order to review the claim.

If we determine that the item was damaged, defective, or incorrectly fulfilled, we may offer an appropriate resolution, which may include a replacement, store credit, refund, or another suitable remedy depending on the circumstances.

6. Refund Approval and Processing

Refunds are issued only after the request has been reviewed and approved, if applicable. Where a return is required, the refund may be processed after the returned item has been received and inspected.

If a refund is approved, it will generally be issued back to the original payment method used for the purchase, unless another resolution is agreed upon. Processing times may vary depending on the payment provider or financial institution involved.

Original shipping charges, handling costs, or similar non-product charges may be non-refundable unless the refund is due to an error on our part or unless otherwise required based on the specific circumstances of the order.

7. Refused or Ineligible Requests

A refund request may be denied if the returned item does not meet the conditions described in this policy, if the request relates to a non-returnable item, or if the product cannot reasonably be verified as eligible for refund.

We reserve the right to refuse returns or refunds where there is evidence of misuse of the return process, abusive conduct, or inconsistent order information. This does not limit any rights that may apply under relevant consumer protection rules where such rules are applicable.

8. Exchanges

At this time, exchange requests may be handled only where operationally available and appropriate for the item involved. Customers seeking a different size, color, or replacement item should contact us before returning the original item.

Where an exchange cannot be completed directly, we may advise the customer regarding the most appropriate available solution.

9. Contact Information

If you have questions about this Refund Policy or would like to request assistance with an order, please contact:

Val Studio LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: support@valstudiollc.com